close up photo of a jacket with beaded water and the Walls logo

A guarantee that’s nailed in deep

Here’s the promise: We will gladly replace a Walls Outdoor Goods garment with an equal or better item, or a refund, if you are not satisfied for any reason. You can be confident in our guarantee because we’re confident in what we make. If something is not meeting your expectations, contact us. We want to make it right.

Here’s what you need to know.

To claim the guarantee, just show us a receipt of purchase made from an authorized retailer. The reason? We can’t control the quality of our products sold by unauthorized sellers, and we don’t want non-scrutinized parties making our—your—outdoor work wear experience anything less than great. So unless otherwise prohibited by law, the Tough As Nails Guarantee is not available for products purchased from unauthorized sellers. Let’s keep this real, McCoy. The Guarantee is also limited to the original, end-user purchaser.

You return it. We’ll handle it. Done.

Your satisfaction is everything to us. It’s been that way since 1938. So let’s keep this simple. Here it is, boiled down to three easy steps.

Step 1.Login if you have an account, or check your order status if you purchased as a guest.

Step 2. Submit a return online and follow the instructions provided to pack and ship you product(s) using the pre-paid shipping label.

Step 3.Receive your refund.

If you have questions or concerns, contact us. We’re here to help and hear you out. We make workwear to last a lifetime—so you’d better believe our customer relationships are valued no less.