ONLINE SHOPPING HELP
DELIVERY TIME FOR ORDERS
The total delivery time for an order is the period of time from when you place your order online until the time you receive it, including processing time plus shipping time. For more details regarding shipping options, see "Shipping Information" below. Please note that because of varying item availability and warehouse locations, you may receive more than one shipment when you place an order for multiple items. Additional shipping charges will not occur. If you have questions about items missing from your order, please contact one of our Customer Service Associates for assistance. Orders are not shipped or delivered on Saturdays, Sundays or National Holidays.
Walls offers standard, two day and three business day delivery via UPS. We also offer delivery to Military APO/FPO addresses through the US Postal Service. Any shipments to P.O. boxes must also ship via US Postal Service. Expedited service is not available for APO/FPO addresses or P.O. Boxes.
Any order may be delayed pending verification. In this event, Walls will not be responsible for expedited freight charges.
Promotional Shipping Offers are limited to standard ground shipping to a single address within the Continental United States.
Please note, all delivery times are estimates and Walls.com is not responsible for delays due to weather, delivery carrier factors, customer error, holiday-related delays, or any other unforeseen factors.
Whenever you have multiple items in your order, we try to include them in the same shipment. However, because we want to get your items to you as quickly as possible, some items may ship separately. If your order total included a shipping charge, you are charged once regardless of the origin of your shipment or number of packages shipped.
FREE Standard Ground Shipping - No Minimum
All States - Applies to Standard, Military, APO/FPO and P.O. Box Shipping
If you are ordering from your APO or FPO address we are delighted to help you if you call: 844-25-WALLS (844-259-2557).
Walls provides the following shipping options to choose from:
|Shipping Method||Order Processing Time||Actual Ship Time||Total Delivery Time||Cost|
|FedEx Ground - Residential||2 - 3 Business Days||5 - 7 Business Days||7-10 Business Days||Free|
|FedEx Economy - Residential||2 - 3 Business Days||3 - 5 Business Days||5 - 8 Business Days||$12|
|FedEx Standard Overnight - Residential||2 - 3 Business Days||1 - 2 Business Days||2- 5 Business Days||$25|
|UPS Ground - Business||2 - 3 Business Days||5 - 7 Business Days||7 - 10 Business Days||$8.99|
|FedEx Ground - Business||2 - 3 Business Days||5 - 7 Business Days||7 - 10 Business Days||$7.99|
|UPS - 2nd Day Air - Business||2 - 3 Business Days||2 Business Days||4 - 5 Business Days||$20|
|UPS 2nd Day Air - Business||2 - 3 Business Days||2 Business Days||4 - 5 Business Days||$15|
|FedEx 2 Day Air - Business||2 - 3 Business Days||2 Business Days||4 - 5 Business Days||$15|
|UPS Next Day - Business||2 - 3 Business Days||1 - 2 Business Days||3 - 5 Business Days||$25|
|FedEx Standard Overnight - Business||2 - 3 Business Days||1 - 2 Business Days||3 - 5 Business Days||$25|
HOW TO CONTACT CUSTOMER SERVICE
844-25-WALLS (844-259-2557) or firstname.lastname@example.org
Customer Service can assist you with garment inquiries and order information. Hours of operation are Mon - Fri (except national holidays),
7:00 am to 5:00 pm Central Time. When calling Walls about an order, please have your customer number and order number available. These were emailed to you following your order.
If you are emailing Walls about an order, please remember to include your customer number and order number in your message.
If you are inquiring about the status of a shipment, please refer to the email we sent to you that includes a tracking number. Please note that tracking status is not available for US Postal Service shipments.
CHANGING OR CANCELLING YOUR ORDER
After you click Submit on the "Secure Checkout" page, your order begins processing immediately and it cannot be canceled or changed. If you have changed your mind about the order and it is too late to cancel or change, be assured that you can return any unwanted items to us after you receive them in accordance with our Returns Policy. Please contact us immediately at 844-25-WALLS (844-259-2557) with any other questions.
We accept Mastercard, Visa, American Express, and Discover.
We are unable to process any credit card issued or billed outside of the U.S.
If you pay by credit or ATM/debit/check card, the payment amount is authorized and held by your financial institution at the time you place your order and your account is actually charged when your order ships. The authorization will hold funds until released by your financial institution.
Your order may be held due to credit card authentication.
SPECIALS & CLOSEOUTS
To serve you better, Walls continuously fine-tunes its merchandise assortments. If you don't see a particular item you want, we may carry it later, so please check with us again. We are unable to honor previous sale prices or promotions when you place your new order.
SATISFACTION GUARANTEED. Since 1930s, Walls quality has been built into every product. We will gladly replace a Walls® garment or refund your money (with original retailer's receipt) if you are not satisfied for any reason. Please feel free to call our special customer service line with any comments at 844-25-WALLS .
For faster service, please place your reorder online and return your unwanted product for a refund.
Walls is not responsible for return shipping charges unless the garment is defective or damaged during shipping. Please allow 30 days for returns processing to be completed.
For items purchased by Credit Card, or ATM/debit check card, please note that your card will be credited for the item returned.
Please enclose the returns form (or original packing slip) that was sent with your order
Please ship the item prepaid via UPS or Parcel Post Insured to:
Workwear Outfitters Distribution Center
Attn: eComm Returns
4000 Hwy 51 North, Suite A
Covington, TN 38019
Keep your tracking number in the unlikely event that your package is lost in transit
We are not responsible for any returned packages until received at our facility
Any order may be delayed pending credit card verification and authorization. In that event, Walls will not be responsible for any expedited freight charges.
Your credit card will be credited once we receive your goods. If you paid by check or money order, a refund check will be sent back to you.
Damaged Or Defective Items
If you receive a damaged or defective item, call Customer Service immediately so that we may assist you in covering the cost of returning the item. If you do not contact Customer Service prior to returning the item, you are responsible for all return shipping charges. After 60 days, if your garment proves to be defective in workmanship or materials in normal wear (excluding stains), call Customer Service for help.
From time to time Walls offers discounts on merchandise. Discounts are nontransferable. The discount offer is not valid for price adjustments on prior purchases or in conjunction with other percent-off offers. The discount offer is also not valid on purchases of gift cards. Discounts exclude shipping and sales tax.
All promotions start and end according to Central Standard Time.
Promotion codes cannot be combined.
Promotional offers may be modified or terminated at any time without notice.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.