Online Shopping Help
DELIVERY TIME FOR ORDERS
HOW TO CONTACT CUSTOMER SERVICE
CHANGING OR CANCELLING YOUR ORDER
6 PAIR LIMIT
SPECIALS & CLOSEOUTS
RETURNS & EXCHANGES
INFORMATION ABOUT OUR ORGANIZATION AND WEB SITE
The total delivery time for an order is the period of time from when you place your order online until the time you receive it, including processing time plus shipping time. For more details regarding shipping options, see "Shipping Information" below. Please note that because of varying item availability and warehouse locations, you may receive more than one shipment when you place an order for multiple items. Additional shipping charges will not occur. If you have questions about items missing from your order, please contact one of our Customer Service Associates for assistance. Orders are not shipped or delivered on Saturdays, Sundays or National Holidays.
Walls offers standard, two day and three business day delivery via UPS. We also offer delivery to Military APO/FPO addresses through the US Postal Service. Any shipments to P.O. boxes must also ship via US Postal Service. Expedited service is not available for APO/FPO addresses or P.O. Boxes.
Any order may be delayed pending verification. In this event, Williamson Dickie will not be responsible for expedited freight charges.
Promotional Shipping Offers are limited to standard ground shipping to a single address within the Continental United States.
Please note, all delivery times are estimates and Walls.com is not responsible for delays due to weather, delivery carrier factors, customer error, holiday-related delays, or any other unforeseen factors.
Whenever you have multiple items in your order, we try to include them in the same shipment. However, because we want to get your items to you as quickly as possible, some items may ship separately. If your order total included a shipping charge, you are charged once regardless of the origin of your shipment or number of packages shipped.
FREE Standard Shipping on Orders Over $75
ALL STATES - Applies to Standard, Military, APO/FPO and P.O. Box Shipping.
If you are ordering from your APO or FPO address we are delighted to help you if you call: 844-25-WALLS (844-259-2557) .
Walls provides the following shipping options to choose from:
|Shipping Method||Order Processing Time||Actual Ship Time||Total Delivery Time||Cost|
|UPS - Standard Ground||2 - 3 Business Days||5 - 7 Business Days||7-10 Business Days||$7.99|
|USPS Post to Continental US||2 - 3 Business Days||5 - 10 Business Days||7 - 13 Business Days||$7.99|
|USPS Post to AK, HI, APO/FPO||2 - 3 Business Days||10 - 15 Business Days||12 - 18 Business Days||$7.99|
|UPS- 3rd Day Select w/ Cart < $100.00||2 - 3 Business Days||3 Business Days||5 - 6 Business Days||$16.00|
|UPS- 3rd Day Select w/ Cart > $100.00||2 - 3 Business Days||3 Business Days||5 - 6 Business Days||16% of Subtotal|
|UPS - 2nd Day Air w/ Cart < $100.00||2 - 3 Business Days||2 Business Days||4 - 5 Business Days||$20.00|
|UPS - 2nd Day Air w/ Cart > $100.00||2 - 3 Business Days||2 Business Days||4 - 5 Business Days||20% of Subtotal|
|Puerto Rico USPS Post||3 - 5 Business Days||10 Business Days||13 - 15 Business Days||$21.00|
|Puerto Rico UPS Ground||3 - 5 Business Days||5 - 7 Business Days||8 - 12 Business Days||$26.00|
|Puerto Rico UPS - 2nd Day Air||3 - 5 Business Days||2 Business Days||5 - 7 Business Days||$35.00|
|Puerto Rico USPS Priority||3 - 5 Business Days||3 - 5 Business Days||6- 10 Business Days||$38.00|
HOW TO CONTACT CUSTOMER SERVICE
844-25-WALLS (844-259-2557) or WallsB2C@dickies.com
Customer Service can assist you with garment inquiries and order information. Hours of operation are 7 days a week (except national holidays),
8:00 am to 5:00 pm Central Time. When calling Walls about an order, please have your customer number and order number available. These were emailed to you following your order.
If you are emailing Walls about an order, please remember to include your customer number and order number in your message.
If you are inquiring about the status of a shipment, please refer to the email we sent to you that includes a tracking number. Please note that tracking status is not available for US Postal Service shipments.
CHANGING OR CANCELLING YOUR ORDER
After you click Submit on the "Secure Checkout" page, your order begins processing immediately and it cannot be canceled or changed. If you have changed your mind about the order and it is too late to cancel or change, be assured that you can return any unwanted items to us after you receive them in accordance with our Returns Policy. Please contact us immediately at 844-25-WALLS (844-259-2557) with any other questions.
6 PAIR LIMIT
If you would like to order more than 6 of one specific item, such as for a workplace or for a sports team, please contact 844-25-WALLS (844-259-2557) and speak with a customer service representative.
We accept Master Card, Visa, American Express, and PayPal.
We are unable to process any credit card issued or billed outside of the U.S.
If you pay by credit or ATM/debit/check card, the payment amount is authorized and held by your financial institution at the time you place your order and your account is actually charged when your order ships. The authorization will hold funds until released by your financial institution.
Your order may be held due to credit card authentication.
SPECIALS & CLOSEOUTS
To serve you better, Walls continuously fine-tunes its merchandise assortments. If you don't see a particular item you want, we may carry it later, so please check with us again. We are unable to honor previous sale prices or promotions when you place your new order.
RETURNS & EXCHANGES
SATISFACTION GUARANTEED. Since 1930s, Walls quality has been built into every product. We will gladly replace a Walls® garment or refund your money (with original retailer's receipt) if you are not satisfied for any reason. Please feel free to call our special customer service line with any comments at 844-25-WALLS .
For faster service, please place your reorder online and return your unwanted product for a refund.
Walls is not responsible for return shipping charges unless the garment is defective or damaged during shipping. Please allow 30 days for returns processing to be completed.
For items purchased by Credit Card, or ATM/debit check card, please note that your card will be credited for the item returned.
Please be aware that when you request an exchange, your credit card is credited for the charges incurred on your original order for the item returned.
Click here to print our online return form.
- Please enclose the returns form (or original packing slip) that was sent with your order
- Please include your original order number (the 7 digit number)
- Please provide instructions (e.g. are you returning this item for a refund or exchange?)
- If you are exchanging an item, please provide details regarding the items you would like (Style number, color, size, quantity)
Please ship the item prepaid via UPS or Parcel Post Insured to:
The Worker's Choice
9400 Blue Mound Road
Ft Worth TX 76131
Keep your tracking number in the unlikely event that your package is lost in transit
We are not responsible for any returned packages until received at our facility
Any order may be delayed pending credit card verification and authorization. In that event, Williamson-Dickie will not be responsible for any expedited freight charges.
Your credit card will be credited once we receive your goods. If you paid by check or money order, a refund check will be sent back to you.
Damaged Or Defective Items
If you receive a damaged or defective item, call Customer Service immediately so that we may assist you in covering the cost of returning the item. If you do not contact Customer Service prior to returning the item, you are responsible for all return shipping charges. After 60 days, if your garment proves to be defective in workmanship or materials in normal wear (excluding stains), call Customer Service for help in exchanging the item.
From time to time Walls offers discounts on merchandise. Discounts are nontransferable. The discount offer is not valid for price adjustments on prior purchases or in conjunction with other percent-off offers. The discount offer is also not valid on purchases of gift cards. Discounts exclude shipping and sales tax.
All promotions start and end according to Central Standard Time.
Promotion codes cannot be combined.
Promotional offers may be modified or terminated at any time without notice.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
INFORMATION ABOUT OUR ORGANIZATION AND WEB SITE
Modern information and communication technologies play a fundamental role in the activities of an organization like
Williamson-Dickie Mfg. Co.
Our principal activity is: APPAREL MANUFACTURER
WILLIAMSON-DICKIE MFG. CO.
Address: 509 W. Vickery Blvd.
City, Zip: Fort Worth, 76104
Controller: General Manager Direct To Consumer
We must charge sales tax in all states where sales tax applies, unless you provide a valid sales tax exemption certificate before you place your order. You must call a Customer Service representative at 844-25-WALLS (844-259-2557) after faxing your certificate, to place a tax exempt order. Call center hours are 8 a.m. to 5:00 p.m. Central Time seven days a week, except national holidays.
Sales tax is added to all orders delivered in AL, AR, AZ, CA, CO, FL, GA, IA, IL, IN, KS, KY, LA, MD, MI, MO, MS, NC, ND, NE, NV, NY, OH, OK, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY based on the appropriate rate of sales tax in each state.
Wondering about a word in our description? Don't get lost in translation. Walls workwear terminology is defined here.
CARGO POCKETS WITH HIDDEN ZIPPER AND SEWN DOWN FLAP: Cargo pockets are large pockets sewn onto the outside of the pant leg and often have a flap to secure the items stored inside the pockets. Our Industrial Cargo Pants and Shorts have cargo pockets with a hidden zipper and an outside multi-use pocket. They also feature sewn down flaps, so that they have the appearance of traditional cargo pockets but stay neat and professional-looking.
CROTCH GUSSET: Additional fabric piece added to the pant crotch. The crotch area of work pants can be subjected to excessive wear, tearing, or seam ripping. To prevent this Walls has added a crotch gusset to our Premium Industrial pants. This feature not only makes that area stronger, but it also makes the pant more comfortable to wear. No other competitor of Walls adds a crotch gusset to their industrial work pants. It provides added comfort and durability and results in a happier customer.
DEEPER FRONT POCKETS: There is nothing more frustrating than bending over and having all your stuff fall out of your pockets. Walls front pockets are one inch deeper than traditional pockets to help contents remain secure.
DENIM: A rugged woven twill fabric that has the warp yarns dyed indigo blue and the weft yarns left natural color or undyed. Most denim is garment washed, stone washed or chemically processed to release the stiff finish and soften the fabric. Denim jeans are the ultimate icon of American culture and considered the most rugged work wear fabric. Jeans have become very popular as a rental pant and have always been an all-American favorite casual garment.
DOGHOUSE PLACKET: A sleeve placket that creates an opening on the sleeve for easy roll up.
DOUBLE KNEE: An additional layer of fabric is added to provide extra protection for your knees. A special opening at bottom of this additional layer has been added to accommodate knee pads. Double Knee Pants provide the ultimate in durability and is a style preferred by many workers in a variety of environments.
DOUBLE NEEDLE STITCHING ON SIDES, SEAT AND YOKE: Extra stitches along seams designed to provide a more secured seam. Walls uses double needle stitching on the sides, seat and yoke of our denim jeans.
DUCK: A tightly woven canvas known for its quality and durability. The word "duck" comes from the Dutch word "derk" which means canvas.
FADE RESISTANT: The fabrics ability to maintain its original color after washing and wearing. Walls uses fabrics that keep the color and resist fading to help keep your garments from looking dingy and worn out.
GARMENT WASHED: Garment washing softens the naturally rigid denim cloth and makes the jean wearable right out of the box.
HEAVY DUTY BRASS RATCHETING ZIPPER: Industrial strength, high quality brass zipper. The ratcheting feature ensures that if stress is put on the zipper in the locked position, it will not break but instead ratchet down.
HIDDEN EXPANDABLE COMFORT WAISTBAND: A hidden section of the waistband that conceals elastic and allows the waist to expand an extra two inches. The hidden expandable comfort waistband looks just like a normal waistband, but it allows for expansion. A great fit for people who are between waist sizes or whose weight varies up and down.
INDUSTRIAL LAUNDRY FRIENDLY: All Walls Industrial "Laundry Friendly" garments are built to withstand 50 industrial laundry washings or more.
LINED TWO-PIECE COLLAR: A collar constructed with two separate pieces of fabric seamed at the top and lined for extra stability. The seamed fabric allows for the collar to maintain its shape and prevent unnecessary wear.
MELAMINE BUTTONS: Strong 4-hole button designed not to crack. We use the strongest melamine buttons on our Walls shirts and pants.
METAL TACK BUTTON: A riveted metal tack button is often referred to as a jeans button and attached to the garment using a machine locking it in place unlike traditional buttons that require sewing thread.
MITERED POCKETS: Slightly curved pocket edges. Mitered pockets resist dirt and lint buildup. The added bar tacks at the opening edges provide extra strength and help prevent tearing.
MULTI-USE POCKET: Walls has made carrying essential tools easier with a multi-use pocket on some of our short or pant legs.
PERMANENT PRESS FINISH: A process developed by Williamson-Dickie in the 1930's. A finish applied to fabric at the mill, the finished garment is then pressed and heat set for superior shape retention, sharp crease, flat seams, and a "just pressed appearance" wash-after-wash. This means less pressing, and your pants and shirts will always look their best.
PERMANENT STAYS: Plastic stays sewn into the collar point to prevent curling. Helps keep your collar always looking just-pressed.
POPLIN: Poplin is a plain weave fabric and often used in high-end men's dress shirts. It is a lighter weight fabric that provides added comfort and mobility for the wearer.
REGULAR FIT: For a pant fit that is never out of style, reach for the Regular Fit. Our Regular fit pant is traditional fitting through the seat and thigh. Not too tight, and not too loose.
REINFORCED POCKETS: Extra heavy material fused onto the pocket bag sewn with triple stitching to help prevent holes. Reinforced pockets prevent holes and tears.
RELAXED FIT: Features a comfortable roomy seat and thigh. Allowing for increased comfort and mobility and is best suited for today's worker. Much more comfortable than the traditional tighter fit of competitor's garments.
SLIM FIT: For those of you that want a closer fit pant, Slim is the fit for you. Snug fit through the seat and thigh will give a sleek look without any restrictions.
STAYDARK® TECHNOLOGY: A term trademarked by Williamson-Dickie for the fabric dyeing process which ensures long lasting colors. StayDark® dye technology reduces fading and guarantees superior color retention.
TWILL WEAVE: A fabric weave identified by the diagonal line. Twill fabric makes a durable trouser.
VAT DYED : A durable form of dying textiles that bonds in the color, the most resistant to fading and holds up wash after wash. Repetitive washing needed for workwear can be harsh causing colors to fade and washout. Vat dyed fabrics retain their color longer.
WIDER BELT LOOPS: Walls uses belt loops that are wider and secured with additional bar tacking. This ensures they will not break or come loose from the pant. In addition to being extra wide, they are longer in length which helps accommodate today's wider work belts.
WRINKLE RESISTANT: A fabric that is chemically processed to resist wrinkles and hold its shape. Less ironing time and maintains its just pressed appearance throughout the day.
WATER REPELLENT: Fabrics chemically treated to repel water. Water beads up on the surface and rolls off the garment.
65/35 POLY/COTTON BLEND: Polyester is a fiber manufactured from polymers and has high strength, excellent resiliency, high abrasion resistance, resists shrinking and, maintains its shape. Cotton is a natural fiber known for its soft hand. When polyester and cotton are blended together you gain the strength and durability of polyester and the comfortable hand and breathability of cotton. Poly rich fibers are more durable and easier to maintain.